Privacy Policy

1. Introduction

Metronix ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our services.

2. Our On-Premise Commitment

Metronix's core value is data sovereignty. Our on-premise deployment model means that your data never leaves your infrastructure. We do not have access to, store, or process your proprietary data on our servers. Your data remains entirely under your control within your secure environment.

3. Information We Collect

We may collect the following types of information:

3.1 Personal Information

When you contact us or request services, we may collect:

• Name and contact information (email, phone number)
• Company name and job title
• Business requirements and use case information
• Communication preferences

3.2 Technical Information

We may collect limited technical information to improve our services:

• System performance metrics (anonymous)
• Error logs and diagnostic information
• Usage statistics (aggregated and anonymized)
• Software version information

3.3 Website Information

When you visit our website, we may collect:

• IP address and browser information
• Pages visited and time spent
• Referring website addresses
• Device and operating system information

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send administrative information and service updates
• Analyze usage patterns to improve performance
• Detect and prevent technical issues
• Comply with legal obligations
• Protect against fraudulent or illegal activity

5. Data Storage and Security

We implement appropriate technical and organizational security measures to protect your information. However, please note that:

• Your operational data remains entirely on your premises and infrastructure
• We only store contact information and technical diagnostics on our systems
• All data transmission is encrypted using industry-standard protocols
• We regularly review and update our security practices
• Access to information is restricted to authorized personnel only

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or valid legal processes
• To protect our rights, privacy, safety, or property
• With service providers who assist in our operations (under strict confidentiality agreements)
• In connection with a merger, sale, or acquisition (with prior notice)

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Portability: Request transfer of your data to another service
• Withdrawal: Withdraw consent for data processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we securely delete or anonymize it.

10. International Data Transfers

Given our on-premise deployment model, your operational data never leaves your jurisdiction. However, contact information and support communications may be processed in different countries. We ensure appropriate safeguards are in place for any international data transfers.

11. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our website or support channels. We are committed to resolving any privacy concerns you may have.